I have a new hunt group set up, and wish to have a Voicemail box for it. Even though I have a checkmark for Voicemail On, it does not appear to work. After 3 rings, there is just silence (even though the phone you are call ing from still says connected).
I have 15 seconds for Allocated Answer Interval. What am I missing? Within the Voicemail Pro Client I have a module set up for this new hunt group, to direct the flow of the call, but does anything else need set up? Thanks
does ANY voicemail work?
it sounds like the greeting is not playing or the licenses are invalid for the VM.
Do you use Voicemail Pro or lite
If you can't be good, be good at it!
All other voicemail is fine, and we use VM Pro. I guess technically, the VM box has not even been set up. I have assigned a short code with VMcollect as the action, but when trying to access it, it just continually wants the passcode. I guess this needs set up before the caller will even hear it ring to VM?
you won't need a shortcode for it to get VM messages, the default plays already a greeting mentioning the extension (or huntgroup) number
what does your shortcode look like
If you can't be good, be good at it!
Could be something wrong with the module set up. If it's just a mailbox you need for that hunt group then you don't really need to do anything for a mailbox to work for any VM type/version.Need to know what you've done with that module.
Module beings with a basic Start Point that flows to a True / False condition that checks the hours of operation. If the call falls within one timeframe it flows and is transferred to one hunt group. Falling within the other timeframe gets it transferred to another hunt group. That is it.
in that case it will never go to VM because you come to VM and hit that condition so you either go to one huntgroup or to another but never to the greeting, at least that is what I understood from your call flow description
If you can't be good, be good at it!
My interpretation of what is happening is that the condition is working and the calls are routed to the hunt groups but after a period of ringing the caller is not transfered to a mailbox. Is this correct??
wotanuta is correct. calls are routed correctly, but after three rings of no answer, there is just silence. No transfer to a mailbox.
So you have the condition which should give you say 2 options, one called say "working hours" and say another called "Out of hours", does this then go to a transfer option and in the specific tab have you entered the hunt group number? If you are just using it for working and non working hours this should be ok but there is a simpler way of doing it without using VM Pro. You could use the time profiles in the manager
I have a the same problem. My hunt group goes to a User's voicemail box during the day. I can see that it forwards to voicemail and drops immediately. Which then gives silence. The voicemail box for the user works if you call it directly.
TecTel
different issue if you have it go to a users mailbox you use the start point then do a mailbox transfer to the users mailbox.
mic9
so I think I get it now you use a module for the incoming calls with the condition in it not the start point of the group with the condition in it, you hear silence after it goes to Vm, I hope I got it right this time.
Try to make a startpoint (leave) for the group and then go to a menu with a recording, just for test purposes to see if the call actually hits that group mailbox, if that works then replace the menu with a mailbox transfer and the group number in it, again just for testing purposes if all that works leave it and run don't touch it again.
If you can't be good, be good at it!
You say you have a shortcod ewith voicemail collect
Good for listening to the voicemail
Go to the incoming callroute and put in a new destination
VM:Modulename where modulename is the name of the module
Then it will send the call to the module with the conditions
ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
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Women and cats can do as they please and men and dogs should relax and get used to the idea!
Westi (Joe W)
I think you are on to something. I created the Leave startpoint and connected it to a menu that had a short message with it. An unanswered test call terminated to said message. I then deleted the menu and attempted to connect to a "mailbox transfer" point, but could not find that option. What I ended up doing was going under Mailbox Actions and creating a "Leave Mail" point to connect to. In those properties, I went to the "Specific" tab and put in the hunt group extension under Mailbox. When making a test call after all of that, it terminated to a system created message that said "no one is available to take a call for extension XXXX, please leave a message. If a voicemail was left, it would end up in the box of the individual group memeber(s). That may be b/c I have messages set to broadcast to members.
Not sure if this is what you had in mind, but it seems to sort of work. My only question is how to change that generic system greeting of the hunt group mailbox? Although I think I have a VM Collect button set up properly for the hunt group, going into it only allows for checking the box. It gives no options to change any greeting.
tlpeter
What you had suggested was actually the very first thing I did when setting up this hunt group. This step was necessary for directing the caller to the hunt group initially.